Updated June 26, 2022

This Privacy Policy informs you of how Working Not Working (“WNW,” “us,” “we,” or “our”) is processing personal information, including when you visit our website https://workingnotworking.com/ (“Website”) or when you use our services, applications, software, scripts, and any related documentation (collectively, the “Services”). By using the Services, you acknowledge that you read and understand the terms of this Privacy Policy, which is governed by our Terms of Use, also available on our Website.

This Privacy Policy does not apply to any information that you may provide to third parties, for example, other websites that are linked to the Services. If you access our Website from a third party website (“Third-Party Website”), you may be required to also read and accept the terms of use and privacy policy of that Third-Party Website. We are not responsible for the privacy and security practices of those Third-Party Websites.


We collect the following types of personal information: (A) personal information you provide us, (B) personal information we automatically collect, and (C) personal information we may receive from third-parties. All of the information listed in (A)-(C) above, are detailed below, and hereinafter referred to as “Information”.

A. Information You Give Us

WNW collects certain Information directly from you when you visit or otherwise interact with the Services.

When you register with WNW as a Creative or as a Hirer or otherwise use our Services, you provide certain Information to us, including, but not limited to:

  • Name;

  • E-mail address;

  • Telephone number;

  • Address;

  • Country;

  • Payment/billing information (to process your requested services); and

  • Account information (including log-in credentials).

Additionally, when you create your profile as a Creative or Hirer, you may provide Information relating to the following: (i) your experience; (ii) educational background; (iii) tax identification number; (iv) your desired rate of compensation; (v) work availability; (vi) photos and/or samples of work projects; (vii) your geographic location or desired location(s); (viii) or any other information you may provide to us.

WNW Shop: You may provide Information to us if you purchase products in our WNW shop, including, without limitation:

  • Name;

  • E-mail address;

  • Telephone number;

  • Address;

  • Payment/billing information; and

  • Account information (including log-in credentials).

B. Information We Collect By Automated Means

We, our affiliates, subsidiaries and third-party service providers that we engage for the provision of the Services (“Third-Party Service Providers”) use a variety of technologies that automatically collect Information generated from your activities on our Services.

Such Information includes, for example:

  • Your activity in the Website;

  • your IP address;

  • your mobile device’s ID;

  • your geographic location;

  • your domain server;

  • the type of device, web browsers, or operating system you use;

  • data identifying the web pages you visited prior to and after visiting our Services; and/or

  • your movement and activity within the Website.

Cookies & Other Tracking Technologies Used to Collect Information:

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance, and for marketing purposes, as further detailed below.

Cookies are small files stored on your web browser when you visit certain websites, including our Website (“Cookies”).

We use the following types of cookies:

Essential cookies. Cookies that are essential for our Services to function. They are used to enable core functionality, such as authentication, security, connection stability, etc. You can always set your browser to block or alert you about these cookies, but this may affect how the Website functions.

Analytics cookies. Cookies that help us know which pages are popular and how visitors move around the Website. We use them to count visits, check traffic sources, and measure and improve the Website’s performance.

Marketing Cookies. Certain third-party service providers use advertising cookies to identify and store behaviors that users take when visiting our Website in order to provide you with advertising based on your interests and preferences.

Most web browsers automatically accept Cookies unless you have configured yours not to accept them. You can program your browser not to accept Cookies, but if you do, this may impact your user experience with our Services. For example, disabling or blocking our Cookies will require you to re-enter your log-in details, or even prevent you from using features of the Services.

You can find instructions on how you can opt-out of receiving targeted advertising here.

Particular third-party Cookies we use in our Website include:

  • Google Analytics – WNW uses Google Analytics for reports and visitor Website usage reports to track and monitor the use of our Website, which it shares with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google Analytics’ privacy policy is available here.

  • Intercom – WNW uses Intercom, Inc. for website customer support services. Intercom’s privacy statement is available here.: https://www.intercom.com/privacy

  • Hotjar – WNW uses Hotjar for analytics reports and visitor website usage information. Hotjar's privacy statement is here: https://www.hotjar.com/privacy

  • Stripe – WNW uses Stripe as its credit card processor. Stripe’s privacy statement is here: https://stripe.com/privacy

Managing Cookies - You can change your browser settings at any time so that it will not automatically accept cookies. You may also clear cookies from your browser at any time. Please see our Cookie Policy here for more information about Cookies.

Web Beacons - Small graphic images or web programming code called web beacons (also known as “pixel tags” or “clear GIFs”) may be included on the pages of the Website. Web beacons or other similar technologies may be used for a number of purposes, such as to count visitors to the Website, monitor how you navigate the Website or to count how many particular articles or links posted on the Website were actually viewed.

Google and Facebook Pixels - Our Website uses different technologies such as Google Retargeting Pixels and Facebook Retargeting Pixels. Please visit their websites for their privacy policies, consent, and opt-out mechanisms, or visit sites that may help block ad tracking, such as About Ads.

Mobile Device Identifiers - Certain mobile service providers uniquely identify mobile devices and we, our Partners or our Third-Party Service Providers may receive such device information if you access the Website through a mobile device. Certain features on the Website may require collection of mobile phone numbers and we may associate that phone number to mobile device identification information. Additionally, some mobile service providers operate systems that pinpoint the physical location of devices that use their services. Depending on the provider, we, our Partners or our Third-Party Service Providers may receive this Information.

You may opt-out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices.

Embedded Scripts - An embedded script is programming code designed to collect Information about your use of this Website, such as the links you click on. The code is temporarily downloaded to your computer from our web server or a third-party provider, is active only while you are connected to the Website and is deactivated or deleted once you leave the Website.

Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other parties. We do not respond to DNT signals.

C. Information We May Receive from Third Parties

We may collect additional Information about you from Third-Party Websites, social media platforms, and/or services providing publicly available information (e.g., from the U.S. Postal Service) to help us provide the Services, help prevent fraud, and for marketing and advertising purposes. Such third party vendors and/or other commercially available sources include:

  • Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.

  • If you link, connect, or login to your account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

  • If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.

The Information we collect is covered by this Privacy Policy, and the Information the Third-Party Website or Social Media Platform collects is subject to the Third-Party Website or platform’s privacy practices. We encourage you to be aware when you leave our Services and to read the privacy policies of other sites that may collect Information.


A. Use and Purpose of Processing Information

We will use the Information for the following purposes:

  • to operate and provide you with the Website and our the Services, including to allow you to open an account;

  • to contact and communicate with you, including responding to your inquiries and sending you Services-related updates, notices and announcements;

  • to provide customer services;

  • to send you direct marketing communications about our products, services or promotions from WNW that may be of interest to you or our related services. This may be via email, text, social media platforms, chat rooms, telephone or targeted online advertisements. You have a right to prevent direct marketing at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to support@workingnotworking.com;

  • to improve our Services and resolve any technical problems;

  • to provide targeted advertisements to you;

  • to analyze the use of the Services and Information about visitors to understand and improve our Services offerings and, in accordance with our sharing policies discussed below, to produce anonymous or aggregated data and statistics that might help third parties develop their own products and service offerings;

  • to enforce our terms for using the Services and to take any action in any case of dispute, or legal proceeding;

  • to prevent and remediate fraud, misappropriation, infringements, identity theft, cyber-attacks and other illegal activities and misuse of the Services, and for data security purposes;

  • to comply with any applicable laws and regulations and respond to lawful requests; and/or

  • for any other purposes disclosed to you at the time we collect your Information or pursuant to your consent.

B. How Long We Keep The Information

We generally keep Information for so long as it may be relevant to the purposes listed above, consistent with any applicable laws and agreements. If a user ceases to use our Services, we may continue to retain certain Information of that user for the period required by our legal and regulatory obligations and/or for accounting purposes (i.e., as required by applicable laws regulating our Services, for bookkeeping purposes, and in order to have proof and evidence concerning our relationship with that user, should any legal issues arise following the user’s discontinuance of use of our Services). Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and we are free to securely delete it for any reason and at any time, with or without notice to you. Unless otherwise restricted by applicable law, non-personal information may be retained indefinitely.

C. Sharing The Information

We may share Information with our Partners and non-affiliated third parties. We may share Information with our corporate affiliates (including Fiverr International Ltd. and any of its subsidiaries), and Partners. We may also share Information as disclosed at the time you provide Information, as set forth in this Privacy Policy and in the following circumstances:

  • Third-Party Service Providers. We may share the Information with Third-Party Service Providers that perform certain functions or services on our behalf, including, without limitation: (i) responding to your inquiries; (ii) shipping, sending postal mail and emails; (iii) analyzing, updating and correcting Information we receive on the Website; (iv) performing business analysis, data processing and/or quality control; (v) providing marketing assistance, search results and links (including, without limitation, paid listings and links); (vi) processing credit card and debit card payments for our services; (vii) hosting our databases (e.g., Amazon Web Services); (viii) providing you with Information you requested; and (ix) processing and fulfilling orders made through the WNW Shop. These Third-Party Service Providers are authorized to use the Information only as necessary to provide these services to us.

  • Disclosure of Customer Information for Legal and Administrative Reasons. We may disclose the Information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant or other legal process; (ii) to cooperate in investigations of fraud, intellectual property infringement or any other activity that is illegal or may expose us or you to legal liability; (iii) to comply with legal, regulatory or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view the Information); (iv) to protect and defend the rights, property or safety of us, our subsidiaries and affiliates and any of their officers, directors, employees, attorneys, agents, contractors and partners, and the Website’s users; (v) to enforce or apply the Website’s Terms of Use; and (iv) to verify the identity of the Website’s users.

  • Business Transfers. The Information may be transferred, sold or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt or (iv) are liquidated or otherwise reorganize. You consent to any and all such Conveyances of your Information.

  • Online Postings, Promotions and Surveys. We allow users to share comments, postings, photos, testimonials, or other Information as part of our Services and may also host surveys or run contests or promotions from time to time. If you choose to submit such Information to us or participate in the content or promotion, the Information that you submit may be available generally to the public and will not be returned to you unless we receive such a request. Information that you provide in these areas may be read, collected, and used by others who access them.

We will not sell or trade the Information we have collected without your consent.


While on the Website or Services, or when viewing an e-mail or other content provided by us or the Website, you may encounter links to Third-Party Websites that are not owned or controlled by us, such as Facebook, Instagram, Twitter, LinkedIn, Google, Vimeo, YouTube, or Disqus. These Third-Party Websites may set their own Cookies, collect data or have their own privacy policies and practices. We are not responsible for the privacy and security practices of such Third Party Websites and you should contact such third parties directly to determine their respective privacy policies. Links to any other Third Party Websites or content do not constitute or imply an endorsement or recommendation by us of the linked website or content. This Privacy Policy does not apply to any Information that you may provide to other websites linked from the Services.


We use industry-standard procedures and safeguards to help safeguard the confidentiality of the Information. However, you should assume that no data transmitted over the Internet can be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of Information involved, we do not promise or guarantee, and you should not expect, that will always remain private. We do not guarantee that the Information will not be misused or disclosed to third parties.

If you believe that the username or password to your account has been stolen, you are required to notify us so that necessary measures can be taken immediately by contacting support@workingnotworking.com.


The Website is operated in the United States. If you are located outside of the United States, please be aware that Information we collect will be transferred to and processed in the United States. Portions of our Website may be supported by a network of computers or cloud-based servers in other jurisdictions. Where specific laws or regulations relating to data transfer apply to us, we will endeavor to ensure that the Information is protected and transferred in a manner consistent with legal requirements.


You have the right, subject to certain exceptions, to review your Information and provide a request for update, amendment and/or deletion of your Information by contacting us at support@workingnotworking.com. We will act in accordance with applicable law in order to comply with your request. However, we may retain certain Information as deemed required by and/or as otherwise permitted by applicable law.

Your rights may differ depending on your jurisdiction. For example, users located in the EU may be entitled to exercise an additional set of rights regarding their Information, such as, the right to restriction of processing and the right to data portability.

When you ask us to exercise any of your rights under this Privacy Policy and applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of Information which is related to others that you are not authorized to receive, and to ask you questions to better understand the nature and scope of Information that you request to access.


The Services are only meant to be accessed and used by users who are (a) eighteen (18) years and over or (b) allowed by law to enter into a binding contract and agree for us to process their Information. If we become aware that a user does not meet these requirements, we will take steps to comply with any applicable legal requirement to remove such Information. Contact us if you believe that we have mistakenly or unintentionally collected Information from a minor in a manner that contradicts the terms of our Privacy Policy and Terms of Use.


Working Not Working reserves the right to modify and change this Privacy Policy at any time for our business purposes and to comply with changes in applicable law. The new Privacy Policy will be posted here and have the date of the most recent change. Your access to or use of the Services following any changes to the Privacy Policy will constitute your acceptance of such changes. Please feel free to print out a copy of the Privacy Policy for your records.


Please contact us at support@workingnotworking.com or call 1-888-610-6602 for further information.

Did this answer your question?